Coaching Skills for Managers

Overview

The ability to develop team members and workplace colleagues is an essential skill for managers in the modern workplace. The Coaching for Improved Performance course will provide managers, team leaders – or indeed anyone with an interest in developing others – with the skills, tools and confidence to successfully undertake this activity.

This course is offered on a stand-alone basis, or can be combined with the Training Skills for Occasional Trainers course to provide a broader range of skills in developing others at work.

Course Objectives

By the end of this course participants will be able to:

- Know what it takes to be an effective workplace coach

- Understand the role and responsibilities of effective coaches

- Learn a recognised coaching model, and the tools and techniques  to support it

- Practice new coaching skills in a supportive environment

- Apply coaching in their own place of work

Course Content

Understanding coaching as a means of developing others

• What is coaching?
• The differences between training, coaching, mentoring

An introduction to the skills of coaching

• A structured approach to coaching – The G.R.O.W. model
• Understanding G.R.O.W
• Essential skills of G.R.O.W. – listening & asking questions
• Using G.R.O.W. cards to develop and practice questioning techniques

Practice Virtual Coaching exercise & Review

Additional coaching skills

• Building rapport
• Understanding emotional intelligence and its impact on coaching
• When and how to use feedback
• The use of re-framing to generate options and make decisions

* NB These ‘additional coaching skills’ will be practiced during the follow-up virtual 1:1 coaching sessions with the trainer

Cost: (includes 30 minute follow-up 1:1 remote coaching session)

1 – 3 delegates = £185.00 per person

4 – 6 delegates = £170.00 per person

7 – 10 delegates = £150.00 per person